The Danger of Mobile Contracts

The Danger of Mobile Contracts

We’ve all been there. You think you have snapped up a great deal on a mobile contract and realise a couple of hours later that they’ve cleverly tricked you into paying triple the price for the same phone on a contract that cannot be refunded, or it is refundable by simply paying a cancellation fee (usually over a grand). This is expected, especially in a cutthroat industry such as the mobile service industry, but, many don’t fully understand the options they have in this situation. Yes, you might return a couple of hours after realising the mistake and talk to the Assistant who sold you the device and they politely explain to you that they cannot refund a contract, and so you may ask for the Supervisor (if you are particularly infused with motivation) and he politely tells you the same, you cannot refund a contract, and in a last-ditch attempt at scrounging something from this trip you ask for the Manager and he too, surprisingly enough, politely tells you that you cannot refund a contract. This is a popular trope that can be found riddled through online community conversations such as “Why is the no-return-if-bought-in-shop policy so rigid?.”

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Do not fear, however, these are common tactics salespeople use in store as to not disturb their sales record (as this can be the difference between a nice pay rise or redundancy) and this is understandable; there is usually nothing in the contract to say that you can have a refund if you’ve changed your mind, especially when bought in-store (I recommend always purchasing mobile contracts online as there are many companies that allow you to return the product within two weeks of acquiring it). The big difference with most businesses in this generation is that the importance of social media has meant that any person with a Twitter account and a bad experience can lead a business to lose hundreds, if not thousands of customers who shy away, this makes consumers incredibly powerful, especially in an industry that is so competitive. My recommendation is always contact customer support, or at least your mobile providers head office, most often enough the power of a Telephone Operator at Head Office in London surprisingly vastly outweighs the powers of a Store Manager in Derby (as I have come to realise myself).

Sure, there are circumstances when these products cannot be refunded, which makes it even more important that you fully understand your contract before you sign anything. My personal experience with my phone service meant that I got a “Non-Policy Refund” which meant I simply got a full refund as I had made a mistake. This shows you that no matter how difficult it is, there are those moments when you can get a surprisingly unlikely refund, even if everyone in the store told me that I could not and will not have a refund.

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